Warranty Info – Guitars

Your Jaden Rose Guitar is guaranteed against defective workmanship and materials for a full 3 years. Once this period has expired, if for any reason your guitar has any issue, any necessary repairs will be judged on an individual basis.

Delivery Policy:

We use all standard courier services, UPS, DHL etc.  Insurance is optional for the deilvery of your instrument, the liability for purchasing insurance is yours and we will always recommend that you do so.

Returns Policy:

Guitars: Complete guitars collected in person  from Jaden Rose Guitars are not eligable for returns unless there is a warranty issue.

Guitars, Distance selling from stock: Any Jaden Rose Guitar bought without first playing it (distance selling) are eligable for return and refund (minus 5% restocking fee and postage costs). returns must be arranged within 7 days of receipt of delivery and be pre-arranged with Jaden Rose Guitars.

Guitars: Distance selling of custom builds: Ordering of custom guitars is a very specific process and no returns are allowed.  In the unlikely event that a customer is unhappy with an aspect of the instrument, we will work with customers to make it suitable.

Privacy Policy:

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. Any link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. Please note that we do not store any of your financial infomaton or credit card details for any reason.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: See 'contact us' Page

We reserve the right to make changes to this policy. Any changes to this policy will be posted